SurodaRefunds
Refund & Cancellation Policy
Last updated: August 4, 2026
Web and other non-iOS purchases
Web memberships, monitoring services and other purchases made through suroda.com or portal.suroda.com are processed through Stripe unless otherwise stated at checkout.
Cancel anytime. Cancellation takes effect at the end of the current billing period; you keep access until then. No further charges after cancellation.
How to cancel web billing. Use the Stripe-provided management link in your receipt email, use any available portal billing controls, or email hello@suroda.com from the address on the account. We process cancellation requests within 2 business days.
Renewal charges. Renewal charges are otherwise non-refundable, except where required by law or in cases of billing error.
App Store purchases
iOS app subscriptions and digital app features offered inside the Suroda iOS app are purchased through Apple In-App Purchase. Apple handles billing, cancellation, and refund requests for those purchases under Apple's App Store policies. You can manage subscriptions in your Apple ID settings and request refunds through Apple support or reportaproblem.apple.com.
Billing errors and disputes
If you believe you were charged in error, contact hello@suroda.com before initiating a card dispute — we resolve verified billing errors with a full refund, typically within 5–10 business days to your original payment method.