Suroda™Refund & Cancellation Policy
Last updated: July 22, 2026
Memberships
Suroda memberships are monthly subscriptions billed in advance through Stripe.
Cancel anytime. Cancellation takes effect at the end of the current billing period; you keep access until then. No further charges after cancellation.
How to cancel. Use the Stripe-provided management link in your receipt email, or email hello@suroda.com from the address on the account. We process cancellation requests within 2 business days.
First-charge guarantee. If you cancel within 14 days of your first membership charge, we will refund that charge in full on request.
Renewal charges. Renewal charges are otherwise non-refundable, except where required by law or in cases of billing error.
Donations
One-time donations are non-refundable, except duplicate or erroneous transactions — contact us within 30 days and we will correct them.
Billing errors and disputes
If you believe you were charged in error, contact hello@suroda.com before initiating a card dispute — we resolve verified billing errors with a full refund, typically within 5–10 business days to your original payment method.